Decision Management for Customer Management and Behavioral Scoring


This course describes basic concepts and specifics of behavioral scoring. The description of decision management systems with embedded behavioral scoring is given. Also this course gives examples of behavioral data analysis and behavioral reports generation.


6 - 8 hours



Who should attend:

Specialists of a credit risk area (Credit Managers, Risk Managers, and Risk Analysts)

Learn how to

  • forecast and monitor changes in the credit portfolio
  • simulate customer profile and track business parameters
  • use automated behavioral scoring systems and decision management systems for customer base and portfolio processing and analysis


It is recommended taking “An Overview of the Automated Decision Management Environment” and “Introduction to Credit Scoring” courses before attending this course. Knowledge of data analysis techniques and data processing methods is desirable.

Course contents:

  • Credit Scoring Introduction
  • Customer Management and Behavioral Scoring Business Tasks
  • Concept and Architecture of Decision Management Systems based on Behavioral Scoring
  • Work roles and workplaces
  • Administration aspects
  • Risk Analyst work aspects
  • Behavioral Scoring Models Overview
  • Behavioral Strategies Development
  • Behavioral Methodology in Transaction Analysis

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